Ask Us A Question
Our goal is to satisfy each request in just one contact
For Delaware Life Insurance Company of New York Policyholders Only: Welcome to Nassau! In July 2023, Nassau Life Insurance Company acquired Delaware Life Insurance Company of New York (DLNY), and the two companies were subsequently merged. The Nassau team is available for your servicing needs. For assistance with your policy/contract via phone please contact us at 800-541-0171.
You can also access Service Forms and register/log in to view your online account at nyaccounts.nfg.com.
For Health and Life (formerly Pyramid Life or Constitution Life*) Policyholders Only: For service or claims inquiries, please click here.
WEB
Important: Please use this form for service-related questions. You may also find help information in the FAQ or Service Forms sections.
Please note, any changes to your policy such as withdrawals, canceling of the policy or changing banking information, cannot be accepted via this form. To request a policy change contact our Customer Service Center. By providing your contact information you consent to receiving email messages and/or phone calls from Nassau representatives.
Representatives in the Customer Service Center can provide general information about the contract values, benefits, features and charges of insurance contracts. We do not provide investment advice, tax advice or financial planning, and do not act as a fiduciary in the sale or service of insurance contracts. Please consult your personal tax or financial advisor for assistance.
PHONE & MAIL
Tell us more about you for contact information.
Note: Entering your policy/contract number helps find the most relevant information for your needs. Please take the time to locate your account information before proceeding.
Phone
Term and Whole Life:
1-800-628-1936
Variable and Universal Life*:
1-800-541-0171
Life Insurance Claims:
1-800-814-3692
Annuities*:
1-800-541-0171
Concierge Accounts:
1-888-799-9905
Hours:
Monday-Friday
8:30 am - 5:00 pm eastern
*closes at 6:00 pm eastern
Concierge Accounts opens at 8:00am eastern.
Regular Service
Nassau
PO Box 22012
Albany, NY 12201-2012
Overnight
Nassau
15 Tech Valley Drive
Suite 201
East Greenbush, NY 12061-4142
These addresses are for correspondence only. Please refer to your bill for the appropriate payment mailing address.
Phone
Phone:
1-800-426-1005 (phone)
1-800-483-7992 (fax)
Hours:
Monday-Friday
8:30 am to 6:00 pm eastern
Regular Service
Nassau
P.O. Box 64311
St. Paul, MN 55164-0311
Overnight
Nassau
7805 Hudson Rd., Suite 180
Woodbury, MN 55125
Payments
Nassau
P.O. Box 64311
St. Paul, MN 55164-0311
For these products:
Lifefirst Level Term Life Insurance
Prepared Accidental Death Term Insurance
PlanRight Whole Life
Advantage Plus Participating Whole Life Insurance
SMART Universal Life
Strong Foundation Level Term Life Insurance
Phone
Toll Free:
1-800-828-1540
Hours:
Monday-Friday
8:00 am - 8:00 pm eastern
Regular Service
Foresters Financial
PO Box 179
Buffalo, NY 14201
Overnight
Foresters Financial
660 Howard St
Buffalo, NY 14206
For these products:
Variable Universal Life
TISP CHOICE Variable Life
ISP10 EXPRESS Variable Life
Single Premium Variable Life
Interest Sensitive Whole Life
Level Term Life
Phone
Toll Free:
1-800-832-7783
Hours:
Monday-Friday
9:00 am - 5:00 pm eastern
Regular Service
Nassau
P.O. Box 22012
Albany, NY 12201-2012
Overnight
Nassau
15 Tech Valley Dr., Suite 201
East Greenbush, NY 12061-4142
Phone
Phone:
1-800-541-0171 (phone)
Hours:
Monday-Friday
8:30 am to 6:00 pm eastern
Regular Service
Nassau
P.O. Box 758573
Topeka, KS 66675-8573
Overnight
Nassau
5801 SW 6th
Mail Zone – 573
Topeka, KS 66636-0001
Phone
Phone:
(800) 541-0171
Fax:
(785) 368-1386
Hours:
Monday-Friday
8:30 am to 6:00 pm eastern
Regular Mail
Nassau
P.O. Box 758573
Topeka, KS 66675-8573
Overnight
Nassau
5801 SW 6th
Mail Zone – 573
Topeka, KS 66636-0001
*For service or claims inquiries on your Pyramid Life or Constitution Life policy, please contact us at 1-800-999-2224. Please note: The Pyramid Life Insurance Company (“Pyramid Life”) and Constitution Life Insurance Company (“Constitution Life”) were renamed Nassau Life Insurance Company of Kansas (NLIC of Kansas) and Nassau Life Insurance Company of Texas (NLIC of Texas), respectively. NLIC of Texas merged into and became a part of Nassau Life and Annuity Company.