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Our goal is to satisfy each request in just one contact

For Delaware Life Insurance Company of New York Policyholders Only: Welcome to Nassau! In July 2023, Nassau Life Insurance Company acquired Delaware Life Insurance Company of New York (DLNY), and the two companies were subsequently merged. The Nassau team is available for your servicing needs. For assistance with your policy/contract via phone please contact us at 800-541-0171.

You can also access Service Forms and register/log in to view your online account at nyaccounts.nfg.com.

For Health and Life (formerly Pyramid Life or Constitution Life*) Policyholders Only: For service or claims inquiries, please click here.

WEB

Contact Name*

Insured Name

Policy Number

Reason*

Please complete the address change form and submit it to the Nassau Service Department. Download, complete sign, and return this form for processing. We cannot process via the web form.

Address Change - OL4016

To cancel your policy please contact the Nassau Service Department at 1-800-541-0171 during business hours. Surrender forms are individually created for each policy by request and processed via phone only.

To begin the Death Claim process please contact the Nassau Service Department at 1-800-541-0171 during business hours. Claims cannot be processed via the web form. To understand the process and get related forms please visit our Claims section.

Please complete a beneficiary change form and submit it to the Nassau Service Department. Download, complete, sign and return this form for processing. We cannot process via the web form.

Beneficiary Designation - OL122A

To find your policy value, please contact the Nassau Service Department at 1-800-541-0171 during business hours or register for access to our policyholder portal. We cannot process via the web form.

Question*

Email*

Phone*

Address 1*

Address 2

City*

State*

Zip*

Email*

Phone*

Address 1*

Address 2

City*

State*

Zip*

Request Type *
(Choose at least one option)

Do not sell my personal information (opt-out)
Send me the personal information collected by Nassau

Request Details

Please do not include SSN or other similar personal data in this field.

Please review the following to ensure that you are selecting the right option.

Inquiries are at not considered complaints. Please select “Ask a General Question” from the dropdown menu to submit a general inquiry instead.

Many issues can be resolved by our highly-trained service professionals. Although you are not required to do so, we encourage you to first attempt to resolve your concerns by contacting Customer Care before submitting a complaint. Customer Care numbers are listed on the right side of this page.

A complaint is generally considered to be any written communication which primarily expresses dissatisfaction with a decision or action of the Company or its authorized representatives. Complaints may arise in connection with any product or service which the Company provides, and may include, but are not limited to:

Any aspect of a contract, policy, account or portfolio
Any issues regarding service, lack of service or improper service
Concerns regarding sales methods/practices
Complaints regarding claims handling
Complaints involving misuse of position or authority
Allegations of the violation of any provision of the law

Have you already attempted to resolve this matter with Customer Care?*

Yes

Address 1*

Address 2

City*

State*

Zip*

Phone*

Email*

Relationship to Policy*

Please provide the policy/contract Numbers that are the subject of your concern(s):*

Name of Insured(s):*

Please summarize the nature of your concerns. We ask that you include information that will assist us with our investigation. Your response is limited to 2,500 characters. You may attach a written complaint below in the section for the submission of supporting documents if this space is insufficient to fully explain your concerns.*

What outcome are you seeking in resolution of your complaint? Your response is limited to 2500 characters.*

Do you have any supporting documents to upload?*

Yes

Please attach any additional documents you have that support your claims/position:

Drop files here or click to upload.

Success

Important: Please use this form for service-related questions. You may also find help information in the FAQ or Service Forms sections.
Please note, any changes to your policy such as withdrawals, canceling of the policy or changing banking information, cannot be accepted via this form. To request a policy change contact our Customer Service Center. By providing your contact information you consent to receiving email messages and/or phone calls from Nassau representatives.

Representatives in the Customer Service Center can provide general information about the contract values, benefits, features and charges of insurance contracts. We do not provide investment advice, tax advice or financial planning, and do not act as a fiduciary in the sale or service of insurance contracts. Please consult your personal tax or financial advisor for assistance.

PHONE & MAIL

Tell us more about you for contact information.
Note: Entering your policy/contract number helps find the most relevant information for your needs. Please take the time to locate your account information before proceeding.

Do you have your policy number available?

Yes

Policy Number*

Phone

Mail

Phone

Mail

Phone

Toll Free:
1-800-828-1540

Hours:
Monday-Friday
8:00 am - 8:00 pm eastern

Mail

Regular Service
Foresters Financial
PO Box 179
Buffalo, NY 14201

Overnight
Foresters Financial
660 Howard St
Buffalo, NY 14206

Phone

Toll Free:
1-800-832-7783

Hours:
Monday-Friday
9:00 am - 5:00 pm eastern

Mail

Regular Service
Nassau
P.O. Box 22012
Albany, NY 12201-2012

Overnight
Nassau
15 Tech Valley Dr., Suite 201
East Greenbush, NY 12061-4142

Phone

Mail

Phone

Phone:
(800) 541-0171

Fax:
(785) 368-1386

Hours:
Monday-Friday
8:30 am to 6:00 pm eastern

Mail

Regular Mail
Nassau
P.O. Box 758573
Topeka, KS 66675-8573

Overnight
Nassau
5801 SW 6th
Mail Zone – 573
Topeka, KS 66636-0001

Online Account Access

nyaccounts.nfg.com

*For service or claims inquiries on your Pyramid Life or Constitution Life policy, please contact us at 1-800-999-2224. Please note: The Pyramid Life Insurance Company (“Pyramid Life”) and Constitution Life Insurance Company (“Constitution Life”) were renamed Nassau Life Insurance Company of Kansas (NLIC of Kansas) and Nassau Life Insurance Company of Texas (NLIC of Texas), respectively. NLIC of Texas merged into and became a part of Nassau Life and Annuity Company.