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For Foresters Policyholders Only: Welcome to Nassau! In July 2020, Nassau Life Insurance Company acquired Foresters Life Insurance and Annuity Company, and the two companies were subsequently merged. Our combined team is prepared to provide you with the quality service you’ve come to expect for your policy, and your same advisor is also available to assist you. At this time, you can continue to contact us using the same customer service phone number you always have and visit https://www.foresters.com/ for general information, or click here for online account access.

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Please complete the address change form and submit it to the Nassau Service Department. Download, complete sign, and return this form for processing. We cannot process via the web form.

  Address Change - OL4016

To cancel your policy please contact the Nassau Service Department at 1-800-541-0171 during business hours. Surrender forms are individually created for each policy by request and processed via phone only.

To begin the Death Claim process please contact the Nassau Service Department at 1-800-541-0171 during business hours. Claims cannot be processed via the web form. To understand the process and get related forms please visit our Claims section.

Please complete a beneficiary change form and submit it to the Nassau Service Department. Download, complete, sign and return this form for processing. We cannot process via the web form.

  Beneficiary Designation - OL122A

To find your policy value, please contact the Nassau Service Department at 1-800-541-0171 during business hours or register for access to our policyholder portal. We cannot process via the web form.

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Please review the following to ensure that you are selecting the right option.

Inquiries are at not considered complaints. Please select “Ask a General Question” from the dropdown menu to submit a general inquiry instead.

Many issues can be resolved by our highly-trained service professionals. Although you are not required to do so, we encourage you to first attempt to resolve your concerns by contacting Customer Care before submitting a complaint. Customer Care numbers are listed on the right side of this page.

A complaint is generally considered to be any written communication which primarily expresses dissatisfaction with a decision or action of the Company or its authorized representatives. Complaints may arise in connection with any product or service which the Company provides, and may include, but are not limited to:

  • Any aspect of a contract, policy, account or portfolio
  • Any issues regarding service, lack of service or improper service
  • Concerns regarding sales methods/practices
  • Complaints regarding claims handling
  • Complaints involving misuse of position or authority
  • Allegations of the violation of any provision of the law
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Important: Please use this form for service-related questions. You may also find help information in the FAQ or Service Forms sections.
Please note, any changes to your policy such as withdrawals, canceling of the policy or changing banking information, cannot be accepted via this form.
To request a policy change contact our Customer Service Center. By providing your contact information you consent to receiving email messages and/or phone calls from Nassau representatives.

Representatives in the Customer Service Center can provide general information about the contract values, benefits, features and charges of insurance contracts. We do not provide investment advice, tax advice or financial planning, and do not act as a fiduciary in the sale or service of insurance contracts. Please consult your personal tax or financial advisor for assistance.

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